If you are on an auto pay unlimited membership you will have a 12 hour cancellation window. If you cancel up to 12 hours of class, there will be no fee. If you cancel after the 12 hour mark, there is a $15 late cancel fee. If you cancel within 2 hours of class or no show, there is a $25 late cancellation fee.
If you are on an intro package, a Groupon, a class package, or a limited membership, there is a 12 hour cancellation window. If you cancel within 12 hours of class you will lose that class. If you cancel within 2 hours of class or no show, you will lose the class you booked AS WELL as be charged a $15 cancellation fee.
Sweat House is a community built on studio etiquette and for the studio to run smoothly, and for all of our clients to be able to take their desired classes, it's imperative that clients cancel their classes within the late cancel window. We do not accept same day class switches and there are no exceptions for late cancels.
All clients must cancel through their account. Cancellations will not be accepted through email or voicemail.